We want you to be happy with every purchase from ValueMart. If you are not fully satisfied, you can return most items within 7 days of delivery for a refund or replacement.
To be eligible, items must be unused, in their original packaging, with all tags intact. Gift cards and clearance items are non-refundable unless required otherwise by law.
To start a return, send us a message through our Contact page with your order number and the reason. We reply within 1-2 business days with instructions; please ship the item back within 5 business days of approval.
Once we receive and inspect the return, we process your refund to the original payment method (for Cash on Delivery orders, to the bank account you provide) within 5-7 business days. Your bank may take a few extra days to show the credit. Original shipping charges are refunded only when the return is due to our error.
Received a damaged, defective, or incorrect item? Contact us within 48 hours of delivery with photos and your order number for a free replacement or full refund.